Owner FAQs

We proudly manage a wide range of residential and commercial properties, including single-family homes, townhomes, duplexes, triplexes, and fourplexes, apartments and commercial properties.

We manage rental homes throughout Lane County, including Springfield, Eugene, Cottage Grove, Junction City, Harrisburg and Monroe.

We use a detailed rental analysis process that factors in local market trends, comparable rental homes, property size, layout, condition, location, seasonal demand and amenities.

Our pricing strategy ensures your rental is competitive enough to attract high-quality tenants quickly while maximizing your long-term income.

We combine modern digital strategies with proven local methods to rent homes quickly. Our approach includes taking professional photos and video tours, creating custom listing descriptions, syndicating to all major rental websites, promoting on social media, using signage and more!

We use a strict, legally compliant screening system to protect your investment. We evaluate credit history and payment patterns, employment stability and income levels, debt-to-income ratios, criminal background, eviction history, rental history and landlord references.

We adhere to all Oregon Fair Housing laws during our screening process.

Timeframes vary based on the market, time of year, and condition of the property. However, thanks to our strong marketing and responsive follow-up, many rentals are filled within 2 to 4 weeks.

Tenants pay rent using our secure online portal through ACH transfers, debit card or credit card. Rent is due on the 1st of each month.

As an owner, you’ll typically receive your deposits soon after rent clears. Each disbursement includes an easy-to-read monthly statement detailing all income and expenses.

We work hard to prevent late payments by sending automated reminders and clearly communicating rent expectations. That said, if a tenant does pay late, we enforce all late fees, contact the tenant and arrange for the payment.

If nonpayment continues, we begin the eviction process in complete accordance with Oregon law. Our team manages notices, documentation, legal steps, and follow-through, so you never have to handle conflict directly.

We actively work to protect the long-term value of your property through preventative maintenance, seasonal inspections and 24/7 emergency repairs.

We coordinate all repairs with licensed contractors to ensure quality work at fair prices.

We provide 24/7 emergency support for issues such as flooding, burst pipes, electrical hazards, heating failures or any unsafe conditions.

Tenants can reach us anytime – day and night!

Yes! Through your secure owner portal, you can access monthly financial statements, year-end tax documents, rent payment history, maintenance invoices, inspection reports, lease agreements and repair documentation.

Absolutely. Before each renewal, we review tenant payment history and property conditions to ensure the tenant is fit to continue renting. If they are, we evaluate current fair market rental rates and make any recommendations for rent adjustments.

Evictions are extremely rare due to our strong screening process. However, if eviction becomes necessary, we manage serving legal notices, filing required paperwork, communicating with attorneys, attending court hearings, coordinating tenant removal and re-renting the property quickly.

We follow Oregon’s eviction laws carefully to avoid legal issues.

Yes! We conduct move-in inspections, move-out inspections, routine maintenance inspections and seasonal inspections when needed.

We upload detailed reporting, including photos and videos, to your owner portal so you’re always in the loop!

Communication is a core part of our service. You’ll receive updates as regularly as you’d like them on marketing performance, tenant applications, maintenance requests, financial performance and more.

You can also reach our team anytime by phone (541-484-5000) or email (support@c-rem.com). We are always happy to answer questions.

We offer over 20 years of industry experience in the local market. Our month-to-month management agreements and strong portfolio of guarantees make us the #1 most secure property management choice in Oregon!

We offer many guarantees, including:

• Easy Switch Guarantee: We handle the full transition from your previous manager and reduce our fee if you’re charged a termination fee.
• Results Guarantee: You don’t pay management fees until rent is collected.
• Money-Back Guarantee: Try us for 90 days, and if you're not satisfied, we refund all management fees.
• Cancel Anytime Guarantee: Our agreements are month-to-month with a simple 60-day notice and no cancellation fees.
• Tenant Guarantee: If a tenant we placed breaks their lease within 6 months, we’ll re-lease your property for free.
• Maintenance Guarantee: Our in-house repairs include a 6-month warranty on the original work.
• Quick Lease Guarantee: If we don’t place a qualified tenant within 21 days, we waive the lease-up fee.
• Pet Damage Guarantee: We cover up to $2,500 in pet damage for pets we approve.
• Additional Pet Coverage Guarantee: Add another $2,500 of pet damage protection for just $35/month.
• Rapid Response Guarantee: We respond to support emails within 24 business hours.
• Spanish Guarantee: Tenants can access a fluent Spanish-speaking team member for clear communication.

Please contact us at 541-484-5000 or email us at support@c-rem.com if you have any questions.